Clear conditions for BHC and ticket payments.

1. Business Health Check

The Business Health Check (BHC) fee is payable for access to the assessment and related services. Once payment has been successfully processed and access to the BHC has been granted, the fee is non-refundable, whether or not you complete the assessment or submit a competition application.

2. Finale tickets

Grand Finale tickets are generally non-refundable. However, the Organiser may, at its sole discretion, issue a refund where:

• The event is cancelled and not rescheduled.
• A duplicate payment was made.
• You were charged in error.

3. Failed or duplicate payments

If you believe you have been charged more than once or have experienced a payment error, please contact us within 7 days of the transaction with your payment reference and supporting information. Verified duplicate or erroneous payments will be refunded. Approved refunds will be made using the original payment method where reasonably practicable.

4. Event changes

The Organiser may change the date, venue or programme of the competition or Grand Finale where reasonably necessary. Such changes do not automatically entitle participants or ticket holders to a refund.

5. Chargebacks

If you initiate a chargeback without first contacting us to resolve the issue, we reserve the right to suspend your application, ticket or account while the matter is investigated.

6. Requesting a refund

Send the following to wibg@thesmemall.com:

• Full name.
• Registered email or phone number.
• Payment reference.
• Amount paid.
• Date of payment.
• Reason for the request.
• Supporting evidence, where available.

7. Response times

We will acknowledge the request within two business days and aim to provide a decision within seven business days. Approved refunds will be returned through the original payment route where possible. Bank and payment-provider processing times may apply.

8. Contact us

For refund enquiries, please contact us at wibg@thesmemall.com.